Terms of Service

Effective Date: August 1, 2025 | Last Updated: April 12, 2026

1. Company Information

AMZDOC LLC ("AMZDOC," "we," "us," or "our") is a limited liability company organized under the laws of the State of California, United States. Principal office: 1401 21st Street, Suite R, Sacramento, CA 95811.

2. Acceptance of Terms

By engaging our services, submitting a contact form, making a payment, or otherwise using the AMZDOC website (amzdoc.help), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, do not use our services. These Terms constitute a legally binding agreement between you and AMZDOC LLC.

3. Scope of Services

AMZDOC LLC provides consultation, document preparation, and operational assistance to online marketplace sellers, including but not limited to:

• Preparing appeals and Plans of Action for Amazon and Walmart seller accounts
• Responding to policy violations and intellectual property complaints
• Assisting with account reinstatement processes
• Managing brand and category ungating applications, including product sourcing and invoice procurement
• Assisting with identity and address verification (P-4, INFORM Act)
• General account health consultation

AMZDOC LLC acts solely as a consulting and service provider. All final decisions regarding seller accounts, appeals, and applications are made solely by the respective marketplace platforms (Amazon.com, Inc., Walmart Inc., etc.). We have no control over platform decisions and do not represent or warrant that any particular outcome will be achieved.

4. Nature of the Relationship

AMZDOC LLC provides services as an independent contractor. Nothing in these Terms creates an employer-employee, partnership, joint venture, or agency relationship between AMZDOC and the Client. When AMZDOC procures products or invoices as part of ungating services, such procurement is performed as part of AMZDOC's own service delivery process and does not constitute AMZDOC acting as the Client's agent or fiduciary.

5. Compliance Statement

AMZDOC LLC operates strictly within the rules, policies, and terms of service of all marketplace platforms we interact with. Our services are designed to help sellers comply with platform requirements. Specifically:

• We do not create, alter, or falsify any documents, invoices, or records
• We do not assist with operating multiple seller accounts in violation of platform policies
• We work exclusively with verified and legitimate wholesale suppliers
• All ungating applications involve genuine product purchases and authentic commercial invoices
• We do not engage in or facilitate any activity that violates applicable federal, state, or local laws
• We comply with all applicable Federal Trade Commission (FTC) regulations regarding advertising and marketing

6. Client Responsibilities

By engaging our services, the Client agrees to:

• Provide accurate, complete, and truthful information regarding their case and business
• Respond promptly to requests for clarification or additional documentation
• Ensure all materials submitted to AMZDOC LLC are lawful, authentic, and current
• Grant appropriate account access via User Permissions or secure virtual environments when required for service delivery
• Not misrepresent their identity, business structure, or account status
• Comply with all applicable marketplace terms of service and all applicable laws and regulations
• Not use documents, invoices, or information obtained through our services for any purpose other than the specific ungating or reinstatement case for which they were provided

Failure to comply with these responsibilities may result in delays, cancellation of service without refund, or immediate termination of the engagement.

7. Payment Terms

• All services must be prepaid in full before work begins, unless otherwise agreed in a signed written agreement
• All prices are listed in U.S. Dollars (USD)
• Payment constitutes acceptance of these Terms of Service
• AMZDOC LLC provides a payment receipt or invoice for every transaction
• Prices are subject to change; however, any price quoted and accepted for a specific engagement remains binding for that engagement

8. Refund Policy

Refund eligibility depends on the type of service and the stage of completion:

• Ungating services: AMZDOC offers a service-level commitment for ungating: if AMZDOC submits a complete ungating application and the brand or category is not approved by Amazon within 10 business days of AMZDOC's submission, the Client may request a full refund of the service fee for that specific application. This commitment applies only when: (a) the Client's account meets the eligibility criteria assessed during the initial review; (b) the Client has provided accurate and complete information; and (c) the denial is not caused by factors within the Client's control (e.g., account health issues, prior violations, or inaccurate business information). This refund commitment does not constitute a guarantee of approval by Amazon — it is a refund of AMZDOC's service fee in the event of non-approval within the specified timeframe.
• Package services: For multi-brand or multi-complaint packages, refunds or case replacements are available for individual positions that were not worked on, or for positions where the above ungating refund commitment applies. Refunds are calculated on a per-position basis.
• Consultation services: No refund is available after the consultation session has taken place, as the service has been fully delivered.
• Reinstatement and appeal services: No refund is available once the Plan of Action or appeal has been submitted to the marketplace platform, as the work product (document preparation and submission) has been delivered. The outcome of the appeal is determined by the platform and is outside AMZDOC's control.
• All refund requests must be submitted in writing to amzdocteam@gmail.com within 30 calendar days of the service completion date or the expiration of the applicable commitment period, whichever is later.

9. No Guarantee of Results

AMZDOC LLC does not guarantee any specific outcome, including but not limited to account reinstatement, brand or category ungating approval, complaint removal, or verification approval. All final decisions are made solely by the respective marketplace platforms at their sole discretion.

The refund commitment described in Section 8 is a refund of the AMZDOC service fee — it is not a guarantee that Amazon or any other platform will approve the application. These are fundamentally different: AMZDOC guarantees its own professional service delivery; it does not and cannot guarantee third-party platform decisions.

Any descriptions of past results, success stories, or case studies on our website or marketing materials are provided for illustrative purposes only and do not constitute a guarantee, warranty, or prediction of future results. Individual results depend on factors including account history, case specifics, platform policies (which may change without notice), and other circumstances beyond our control.

10. Intellectual Property

All Plans of Action, appeal letters, and other documents prepared by AMZDOC LLC remain the intellectual property of AMZDOC LLC. By paying for services, the Client receives a limited, non-exclusive, non-transferable license to use the delivered documents solely for the specific case for which they were prepared. The Client may not resell, redistribute, publish, or repurpose these documents for any other use without AMZDOC's prior written consent.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• AMZDOC LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or theory of liability
• AMZDOC LLC shall not be liable for lost revenue, profits, data, business opportunities, or goodwill
• AMZDOC LLC shall not be liable for account suspensions, deactivations, restrictions, or any other actions taken by marketplace platforms
• AMZDOC LLC shall not be liable for results affected by platform policy changes, internal platform decisions, algorithm updates, or the Client's prior account history

In no event shall the total aggregate liability of AMZDOC LLC for all claims arising out of or related to a specific engagement exceed the amount actually paid by the Client for that specific service.

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless AMZDOC LLC, its members, managers, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to: (a) the Client's breach of these Terms; (b) the Client's misrepresentation of facts, identity, or business information; (c) the Client's violation of any applicable law, regulation, or third-party rights; or (d) the Client's use of documents or services provided by AMZDOC for purposes other than those for which they were intended.

13. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information exchanged during the engagement, including but not limited to business information, account details, case specifics, and proprietary methods. AMZDOC LLC will not disclose Client information to third parties without written consent, except: (a) as required by law, regulation, or legal process; (b) to trusted service providers bound by confidentiality obligations who assist in service delivery; or (c) in anonymized, aggregated form for business analytics purposes.

14. Term and Termination

Either party may terminate the engagement at any time by providing written notice (email is sufficient). Upon termination:

• The Client remains responsible for payment for services already rendered or in progress at the time of termination
• Refund eligibility is determined per Section 8 above
• AMZDOC LLC will, upon written request, delete or return Client data within 30 business days, subject to legal retention requirements (see Privacy Policy for data retention details)
• Sections 9 through 12, 13, 15, and 16 survive termination of the engagement

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Dispute Resolution

Any dispute arising out of or relating to these Terms or the services provided by AMZDOC LLC shall be resolved as follows:

• Step 1 — Informal Resolution: The parties shall first attempt to resolve the dispute through good-faith informal negotiation. The complaining party must send a written description of the dispute to the other party. The parties shall have 30 calendar days from receipt of the written notice to resolve the dispute informally.
• Step 2 — Mediation: If informal negotiation fails, the parties agree to attempt mediation administered by a mutually agreed-upon mediator in Sacramento County, California, before proceeding to arbitration.
• Step 3 — Binding Arbitration: If mediation fails or is waived by mutual agreement, the dispute shall be submitted to final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Sacramento County, California, by a single arbitrator. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class Action Waiver: All disputes shall be resolved on an individual basis. Neither party shall bring or participate in any class action, collective action, or representative proceeding against the other party.

Small Claims Exception: Either party may bring an individual action in small claims court in Sacramento County, California, if the claim falls within the court's jurisdictional limits.

17. Force Majeure

AMZDOC LLC shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, platform outages or policy changes, internet disruptions, or other force majeure events.

18. Electronic Communications

By using our services, you consent to receiving communications from AMZDOC LLC electronically, including via email and messaging platforms (e.g., Telegram). You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party to be effective.

21. Entire Agreement

These Terms of Service, together with any written service agreement, invoice, or scope-of-work document for a specific engagement, and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof. These Terms supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral. No modification or amendment to these Terms shall be effective unless in writing and agreed to by both parties.

22. Contact Information

For questions, concerns, or legal notices regarding these Terms of Service:

AMZDOC LLC
1401 21st Street, Suite R
Sacramento, CA 95811
United States
Email: amzdocteam@gmail.com